Return, Refund and Exchange Policy

Return Eligibility

Return eligibility depends on product condition, order type and confirmed business rules. Items should be unused, unwashed, unaltered and returned with original packaging or tags where applicable.

Return Window

The supplied return period is 7 days.

Non-Returnable Items

[REPLACE: CONFIRM IF CUSTOMISED, ALTERED, HYGIENE-SENSITIVE OR CLEARANCE ITEMS ARE NON-RETURNABLE]. Do not publish exclusions until they are confirmed and legally appropriate.

Exchange Process

Customers should contact support with order details, product photos where required and the requested exchange details.

Damaged or Incorrect Item

If an item is damaged or incorrect, contact the business promptly with photos and order information so the issue can be reviewed.

Refund Method and Timeline

[REPLACE: REFUND METHOD AND TIMELINE]. Refunds should be handled through the confirmed payment method and business process.

Shipping-Cost Responsibility

[REPLACE: RETURN SHIPPING COST RESPONSIBILITY].

Wholesale Orders

Wholesale returns, shortages, damages, exchange eligibility and shipment claims should be confirmed in the quotation or order terms.

Contact

Email support@gandhibrothers.in for retail support or wholesale@gandhibrothers.in for wholesale order queries.